Legal & Commercial Protocols
Terms of Service & Refund Policy
Effective Date: October 2026 · Governed under Nigerian Commercial Law
Important Buyer Notice: Every piece is hand-inspected in Ijebu Ode before dispatch. We maintain a published 48-hour return window for size exchanges or manufacturer flaws to ensure 100% peace of mind.
1. Commercial Terms
By placing an order via our online invoice platform or directly on WhatsApp, you enter into a binding agreement with Lizba Essentials. All prices are stated in Nigerian Naira (₦) and are non-negotiable once invoiced.
2. Published 48-Hour Refund & Exchange Policy (Dispute Defense)
- Notification Window: Any size discrepancies or issues must be reported to our WhatsApp support within 48 hours of courier delivery.
- Condition of Goods: Items must be in unworn, unwashed condition with all luxury tags, dust bags, and packaging intact.
- Resolution: Eligible exchanges are processed immediately. In the event an exact replacement is out of stock, a full monetary refund will be transferred within 48 business hours.
3. Logistics & Nationwide Delivery
Delivery timelines: Ijebu Ode (same-day/24hrs), Lagos (24-48hrs), South-West (1-2 days), Abuja and nationwide (2-3 days). Courier tracking details are provided via SMS and WhatsApp.
4. Concierge & Dispute Resolution
For immediate order inquiries or assistance, contact Lizzy directly:
WhatsApp: +234 812 069 6058 | Phone: 0913 795 6901